Marie Stopes International Ethiopia

The Daily Monitor Dec5,2020

Call for consultancy service 

Consultancy work to conduct a mystery client survey and collect data through client exit Interview

Marie Stopes believes that every woman and girl should be able to have children by choice, not chance. In Ethiopia and around the world, we work every day to provide family planning and reproductive health services to millions of low-income and under-served women and men. For the last 27 years, we have been working closely with the Government of Ethiopia and other partners to help reduce maternal mortality rates by increasing access to quality sexual and reproductive health (SRH) services. 

Our service delivery channels are designed to reach women and couples most in need with comprehensive, safe, and affordable SRH services; operating in all regions except Somali, Benishangul Gumuz, and Harari. Our work also contributes to the Government of Ethiopia’s Health Sector Transformation Plan (HSTP) aim of halving maternal and child mortality by 2020 through building sustainable platforms to bring lasting impact on the health status of Ethiopians. 

There are several different tools that can be used to monitor and assess the quality of service provided through MSI’S service channels. Among others, MSIE uses the client Exit Interview and mystery client survey (MCS) as tools to measure client satisfaction. Accordingly, in order to assess the quality of services provided, MSIE will be conducting its routine annual quality client satisfaction survey using mystery clients and client exit interview survey for MSIE clinics, obstetrics center, Blue star social franchises, Mobile units, and public sector strengthening/support (PSS) in 2020. Therefore, for these two client satisfaction surveys MSIE would like to hire a qualified consulting firm for this consultancy assignment. 

Interested, qualified, and eligible bidders are invited to collect the detailed terms of reference (TOR) from -Marie Stopes International Ethiopia head office located at Weilo Sefer, Ethio-China road in front of Tebaber Berta Building, from the reception desk during working hours starting from the date of the first announcement. 

Bidder must submit Technical (Both soft and hard copy) and financial proposals in two separately sealed envelopes (one for technical and one for financial) into the box ready for the bid on or before 20 December 2020, 10 am to the following address:

Procurement Division 

Addis Ababa, Ethiopia 

P.O. Box 5775 

Telephone no. 0115509251, 0115509307 or 0115152157 

Addis Ababa 

Bidding documents must be signed, and bidders are also required to submit company profile, renewed business license, tax identification, and value-added tax registration certificates. Bidders are also required to provide a soft copy of the technical proposal on a CD. 

MSIE is not bound to accept the lowest offer or any offer. 

Marie Stopes International Ethiopia